Frequently Asked Questions
Everything you need to know about shopping with Oh Polly Australia.
How long does shipping take within Australia?
We offer Express Shipping via Australia Post, which typically takes 1-3 business days for metropolitan areas. Standard shipping can take between 4-7 business days depending on your location.
What is your return policy?
We accept returns on all full-priced items within 30 days of delivery. Items must be in their original condition with all tags and hygiene seals attached. Please note that return shipping costs are the responsibility of the customer.
Do you offer Buy Now, Pay Later options?
Yes, we support both Afterpay and Klarna for our Australian customers, allowing you to split your purchase into four interest-free installments.
How do I know what size to order?
Most of our garments are designed to be body-conforming and true to size. We recommend checking our detailed Size Guide located on each product page to find your perfect fit based on your measurements.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is confirmed, we are unable to make changes or cancellations. Please double-check your shipping address and items before completing checkout.
Are your items ethically made?
We are committed to ethical manufacturing. We work closely with our suppliers to ensure fair labor practices and safe working conditions across our entire supply chain.